Refund policy

GIDDYUPZ RETURN & REFUND POLICY

Every GIDDYUPZ handle is handcrafted with meticulous attention to detail by our partners at Hellhound Leather Co., we ask that you carefully review your order and our specifications before purchasing.

If you are not completely satisfied with your purchase, we are here to help, subject to the following guidelines.

CANCELLATION POLICY
We begin allocating materials and processing orders quickly, you have 24 hours from the time of purchase to cancel your order for a full refund. After 24 hours, your order enters our production workflow and cannot be canceled, though it may still be eligible for a return after delivery.

RETURN ELIGIBILITY & CONDITIONS
We accept returns within 30 days of the date your item was delivered. To be eligible for a return, your item must meet the following strict conditions:

  • Unused and Unmounted: The handle must be in the exact condition you received it. Leather takes impressions easily, so if the handle has been bolted down, mounted, or shows any compression marks from hardware, it is no longer eligible for a return.

  • Original Packaging: It must be returned in its original packaging with all included hardware.

RESTOCKING FEE & RETURN SHIPPING
All GIDDYUPZ items are handcrafted, all eligible returns are subject to a 15% restocking fee. This fee helps cover the initial material preparation and the labor of our craftsmen.

  • Customers are responsible for paying their own shipping costs for returning the item. Original shipping costs are non-refundable.

  • If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

REFUNDS
Once your return is received and inspected by our workshop, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the leather and hardware. If you are approved, your refund (minus the 15% restocking fee and original shipping costs) will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

DEFECTIVE OR INCORRECT ITEMS
We stand behind our Rocky Mountain craftsmanship. If you receive an item that is defective or if we made an error on our end (e.g., sent the wrong color), please contact us within 7 days of delivery. We will gladly cover the return shipping and replace the item or issue a full refund at no cost to you.